Last Updated: [05/01/2024]
Fulfillment Policy
SSP Immigration and Citizenship Services (“SSP Immigration,” “we,” “our,” or “us”) is committed to providing high-quality immigration and citizenship services to our clients. Our fulfillment policy outlines the process for delivering our services.
Service Delivery
Upon engagement, we will work diligently to provide the agreed-upon immigration and citizenship services to you in a timely and efficient manner. Our services may include consultation, document preparation, submission of applications, representation before immigration authorities, and other related tasks.
Communication
We will maintain open and transparent communication with you throughout the process. We will provide updates on the progress of your case and promptly respond to any inquiries or concerns you may have.
Timelines
While we strive to complete our services within reasonable timeframes, the processing times for immigration and citizenship applications may vary depending on factors beyond our control, such as government processing times and document verification procedures. We will keep you informed of any significant delays or changes to expected timelines.
Refund Policy
SSP Immigration understands that circumstances may arise where you may be entitled to a refund for our services. Our refund policy outlines the conditions under which refunds may be issued.
Refund Eligibility
Refunds may be considered in the following situations:
1. Cancellation: If you decide to cancel our services before any work has been completed, you may be eligible for a full or partial refund, depending on the stage of the engagement and any applicable cancellation fees outlined in our fee agreement.
2. Unsatisfactory Service: If you are dissatisfied with the quality of our services or believe that we have not fulfilled our obligations as outlined in our agreement, you may request a refund. Refund eligibility will be assessed on a case-by-case basis.
3. Non-Delivery: In the event that we are unable to provide the agreed-upon services due to circumstances beyond our control, such as changes in immigration policies or regulations, you
may be entitled to a full or partial refund.
Refund Process
To request a refund, please contact us at the address provided below. Refund requests must be submitted in writing and include the reason for the request, along with any supporting documentation.
Contact Us
If you have any questions or concerns about our fulfillment or refund policy, please contact us at:
SSP Immigration and Citizenship Services
#202-6665 Tomken Road,
Mississauga, ON L5T 2C4
Email: immigrationssp@gmail.com
Phone: +1 905 904 6001
Office Hours: 09:00am – 6:00pm